Refunds and
cancelling.

Cancelling

You can cancel Pro at any time from your account page on getemend.com, with Manage billing. Pro stays until the end of the month or year you've paid for, and Polar won't charge you again.

Refunds

We don't refund a month or year you've already paid for, including the part you haven't used after you cancel. There are two exceptions:

• where the law where you live gives you a right to a refund;
• when we didn't provide Pro, for example when a fault on our side kept AI features from working and we couldn't fix it.

To ask for a refund, email support@getemend.com from the address you signed in with, and say what happened. If we agree, Polar returns the money to the card you paid with.

Deleting your account

Deleting your account ends your subscription at once, and we don't refund the rest of the month or year. Your account page tells you this before you confirm.

If a payment fails

If a payment fails, Pro stops straight away. Polar emails you and tries your card again over the next 21 days. You can update your card from your account page, with Manage billing. As soon as a payment goes through, Pro is back. If every try fails, the subscription ends.

Billing questions and disputes

For a question about a charge or a receipt, email support@getemend.com or Polar at support@polar.sh. Please write to us before disputing a charge with your bank. We aim to answer within 48 hours.

Contact

H.Sami (Emend), Jordan. support@getemend.com